Quality Control

Apex Direct Mail are proud to be accredited members of Royal Mail’s Partners in Quality scheme. 

We have many years experience of direct marketing, and we take responsibility to adhere to industry guidelines, to advance the reputation of Direct Mail.

We have always been Industry Accredited, and were one of the first production facilities to be awarded the Quality Standard for Mail Production (QMP). This was launched in 2001, and was the quality mark for Mailing Houses, which supply production services for the direct marketing industry.

QMP was replaced with RMMHS, (Royal Mail’s Mailing House Scheme), for which Apex Direct Mail achieved accreditation in March 2010. RMMHS has now been replaced by Royal Mail’s Partner’s in Quality scheme. Partner’s in Quality is an independently assessed scheme which reflects high standards of quality in the mailing industry. This scheme reflects our commitment to excellence & providing a high quality service which fully adheres to industry standards.

Partners in Quality was designed to assist direct mail buyers to select quality suppliers & demonstrates that Apex Direct Mail can offer you;

  • A dedicated and knowledgeable team
  • Postage optimisation
  • Database enhancement & address hygiene
  • Hand and machine fulfilment
  • Proof of postage procedures

As well as the external monitoring of Royal Mail, we maintain stringent quality control procedures through all of our internal production processes. We have systems in place to highlight any potential problems before they can have any effect and to solve them quickly so that all mailings are dispatched on time, and produced maintaining the standards expected by our clients. Our in-house CRM system has inbuilt documented procedures and safeguards, to optimise accuracy and staff accountability.

...we understand the need for attention to detail.

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"We have systems in place to highlight potential problems before they can have any effect..."
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